Frequently Asked Questions
Everything you need to know about shopping with Timoteo.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like swimwear and underwear must have the protective seal intact.
How do I find the right size?
Each product page features a detailed sizing chart. We recommend measuring yourself and comparing your results to our guide, as our fit is designed to be athletic and form-fitting.
Can I track my order?
Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products ethically manufactured?
At Timoteo, we pride ourselves on quality craftsmanship. Our garments are produced in facilities that adhere to strict labor standards and prioritize sustainable production practices.